Paul: Buying things online seems like second nature now, doesn't it? But with this car it was a lot of money so I did a lot of research beforehand and read a lot of reviews and found that almost no one had had a bad experience with you. The whole process seemed pretty fool-proof and paying that amount of money really didn't feel like a risk at all. I innately trusted the company because of all the wonderful feedback, and because as soon as I had made the purchase, I felt like your customer service was holding my hand and were willing to help me with anything.
The 7-Day Money Back Guarantee made me feel more comfortable because I knew that if anything did happen to go wrong or the car wasn't right, I could send it back for a complete refund.
Karen: That's amazing, I didn't know about that! Very clever.